2019英语专八模拟试卷及答案（五）

　　SECTION B INTERVIEW 10分

　[00:24.59]In this section

　　[00:25.51]you will hear ONE interview.

　　[00:27.83]The interview will be

　　[00:28.72]divided into TWO parts.

　　[00:30.99]At the end of each part,

　　[00:32.49]five questions will be

　　[00:34.24]asked about what was said.

　　[00:35.78]Both the interview

　　[00:36.85]and the questions

　　[00:37.87]will be spoken ONCE ONLY.

　　[00:40.44]After each question

　　[00:41.76]there will be

　　[00:42.64]a ten-second pause.

　　[00:43.68]During the pause,

　　[00:45.35]you should read

　　[00:46.16]the four choices

　　[00:47.07]of A, B, C and D,

　　[00:50.30]and mark the best answer

　　[00:51.75]to each question

　　[00:52.87]on ANSWER SHEET TWO.

　　[00:55.10]You have THIRTY seconds

　　[00:56.22]to preview the questions.

　　[01:28.24]Now, listen to Part One

　　[01:29.66]of the interview.

　　[01:31.48]Questions 1 to 5

　　[01:32.92]are based on

　　[01:33.52]Part One of the interview.

　　[01:36.56]M: I'm Avi Arditti,

　　[01:38.62]and this week on Wordmaster:

　　[01:40.81]a lesson in complaining.

　　[01:42.99]English teacher Lida Baker

　　[01:45.20]is with us

　　[01:45.60]from Los Angeles

　　[01:47.06]to discuss this topic.

　　[01:49.44]Welcome, Lida.

　　[01:50.97]W: Thanks. Well,

　　[01:52.24]as far as I know,

　　[01:53.47]the first part of any complaint

　　[01:55.98]is a factual statement

　　[01:57.20]about what the problem is.

　　[01:59.13]But there's another part to learn

　　[02:01.58]That's more important.

　　[02:02.67]There are students

　　[02:04.23]from a lot of cultures

　　[02:05.43]where this cultural behavior

　　[02:07.35]we have in the United States

　　[02:09.14]is of being

　　[02:09.89]very straightforward

　　[02:11.18]about what we think

　　[02:12.50]and what we want—

　　[02:13.91]that's the part

　　[02:14.60]that would be

　　[02:15.33]a lot harder for them

　　[02:16.48]than the linguistic part

　　[02:18.31]of complaining,

　　[02:19.21]which is just saying

　　[02:20.82]"here is the problem."

　　[02:22.20]M: It's okay

　　[02:23.69]in the United States

　　[02:24.66]to complain;

　　[02:25.95]it's okay to take a product

　　[02:27.07]back to a store,

　　[02:28.59]and I think this is something

　　[02:30.28]that a student would have to

　　[02:31.55]understand before

　　[02:32.92]he or she could actually

　　[02:34.61]put the complaint into action.

　　[02:37.07]But Lida,

　　[02:37.91]how would you put this

　　[02:38.91]into context,

　　[02:40.18]into a classroom?

　　[02:41.75]How would you teach?

　　[02:43.67]W: I think in teaching,

　　[02:44.77]the first step is providing

　　[02:46.80]that cultural background,

　　[02:48.71]such as the return policy

　　[02:50.65]of a store,

　　[02:51.70]and understanding

　　[02:52.74]that it isn't the same

　　[02:54.19]from one store to the next.

　　[02:56.58]I had an incident

　　[02:57.75]a few weeks ago

　　[02:58.98]while I bought some clothes

　　[03:00.51]for my daughter

　　[03:01.27]from a store

　　[03:02.20]where I just assumed

　　[03:03.33]that if they didn't fit her,

　　[03:05.36]because she wasn't with me

　　[03:06.96]at the time,

　　[03:07.82]I just assumed

　　[03:09.09]that if they didn't fit

　　[03:10.73]I could bring them back.

　　[03:12.04]And they didn't fit,

　　[03:14.16]and I went back to the store,

　　[03:16.35]and to my utter surprise

　　[03:18.52]this store would not

　　[03:19.62]return my money.

　　[03:21.04]It would only

　　[03:21.93]give me a store credit

　　[03:23.48]or allow for an exchange.

　　[03:25.48]And I was very shocked

　　[03:28.17]because I was used to

　　[03:29.29]shopping in stores

　　[03:30.42]that provided you

　　[03:31.20]with a full refund

　　[03:32.71]for your money.

　　[03:34.05]M: What did you say

　　[03:35.29]to the clerk? I'm curious,

　　[03:37.25]how did you handle that?

　　[03:39.42]W: I expressed my surprise.

　　[03:41.54]But at the same time,

　　[03:43.33]I reminded myself

　　[03:44.49]that this is not,

　　[03:45.94]you know,

　　[03:46.60]the clerks are the people

　　[03:47.97]in the first line of fire.

　　[03:49.98]But we have to remember

　　[03:51.62]that they are not the ones

　　[03:52.88]who set the store policy.

　　[03:55.05]This is the end of

　　[03:56.93]Part One of the interview.

　　[03:59.41]Questions 1 to 5 are based on

　　[04:01.29]what you have just heard.

　　[04:03.56]1. What is the interview about?

　　[04:17.00]2. What is more difficult

　　[04:19.52]for students

　　[04:20.33]from other countries

　　[04:21.22]to make a complaint?

　　[04:32.99]3. What is the first step

　　[04:36.01]in teaching

　　[04:36.87]how to make a complaint?

　　[04:48.66]4. Why did Lida mention

　　[04:51.24]her experience of

　　[04:52.56]returning her daughter's clothes?

　　[05:04.70]5. What did Lida do

　　[05:07.05]when the clerk refused

　　[05:08.30]to refund her money?

　　[05:19.75]Now, listen to

　　[05:20.99]Part Two of the interview.

　　[05:22.79]Questions 6 to 10

　　[05:25.11]are based on

　　[05:25.85]Part Two of the interview.

　　[05:28.01]M: You know what,

　　[05:28.79]I have here an example

　　[05:30.27]of a complaint letter.

　　[05:32.02]This is on the Sarasota,

　　[05:33.77]Florida,

　　[05:34.35]public school system's website,

　　[05:36.50]and it was written

　　[05:37.77]to this clothing company.

　　[05:39.12]And this is a letter

　　[05:40.20]about some shoes,

　　[05:41.83]and it begins

　　[05:42.58]"To Whom It May Concern:

　　[05:44.96]On September 20,

　　[05:46.17]I ordered by phone

　　[05:48.16]a pair of brown

　　[05:49.24]leather Peace Mules

　　[05:50.35]for $36.99,

　　[05:53.75]which includes $4.99

　　[05:56.94]for shipping and handling.

　　[05:58.45]When they were delivered

　　[05:59.85]to my home,

　　[06:00.66]the package was wet

　　[06:02.31]and the leather shoes

　　[06:03.77]were ruined.

　　[06:05.05]I am returning the shoes.

　　[06:06.70]I realize

　　[06:07.53]the shipping and handling fee

　　[06:09.28]is non-refundable,

　　[06:10.45]but I would like

　　[06:11.49]the original amount of $32

　　[06:13.55]to be refunded.

　　[06:15.30]Thank you for your attention

　　[06:17.08]to this matter.

　　[06:18.23]Sincerely…”

　　[06:19.01]and she signs it here.

　　[06:21.03]So what do you think of that?

　　[06:23.21]W: I think that's

　　[06:24.56]a perfect letter of complaint.

　　[06:26.69]She states what the problem is.

　　[06:29.23]She states what correction

　　[06:30.95]she would like the company

　　[06:32.03]to make.

　　[06:33.02]The tone is neutral;

　　[06:34.60]she doesn't come across

　　[06:36.19]as angry or demanding.

　　[06:37.66]It's short, you know,

　　[06:39.60]there's nothing extra there,

　　[06:40.92]so that the person

　　[06:42.02]reading the letter

　　[06:43.07]doesn't have to go hunting

　　[06:44.42]through the letter

　　[06:45.60]for what it is that happened

　　[06:47.19]and what the person wants.

　　[06:48.89]And getting back

　　[06:50.22]to the classroom now,

　　[06:51.71]if we wanted to

　　[06:52.79]give our students experience

　　[06:55.05]learning how to write

　　[06:55.94]letters of complaint,

　　[06:57.79]we would show them

　　[06:58.58]several examples.

　　[07:00.14]We would then give them

　　[07:01.73]a situation

　　[07:02.58]in which there was something

　　[07:04.07]to complain about,

　　[07:05.10]and we would ask them

　　[07:07.06]to write a similar letter

　　[07:08.86]using one of the models

　　[07:10.33]that we've provided,

　　[07:11.59]like the one

　　[07:12.44]that you've just read.

　　[07:14.26]What is much harder,

　　[07:15.45]of course,

　　[07:16.45]is for people to get experience

　　[07:18.25]complaining verbally in person.

　　[07:20.98]And so once we have demonstrated

　　[07:23.62]several scenarios

　　[07:24.61]in which complaining

　　[07:25.58]takes place,

　　[07:26.75]and we've analyzed the language

　　[07:29.09]and structures

　　[07:29.88]that go into complaining,

　　[07:31.32]the final step—

　　[07:33.18]and perhaps

　　[07:33.87]the most important one—

　　[07:35.29]is to give students practice

　　[07:37.21]complaining

　　[07:37.93]in a sheltered environment,

　　[07:40.15]in other words,

　　[07:41.36]in the classroom.

　　[07:42.41]And I would do that

　　[07:44.29]by means of role-playing.

　　[07:46.51]M: Lida Baker teaches English

　　[07:48.75]and writes textbooks

　　[07:49.73]in Los Angeles,

　　[07:50.93]California.

　　[07:51.97]And that's all

　　[07:52.83]for this week.

　　[07:54.25]Thank you for your valuable advice,

　　[07:56.30]Lida.

　　[07:56.97]W: You are welcome.

　　[07:58.96]This is the end of

　　[08:00.02]Part Two of the interview.

　　[08:02.24]Questions 6 to 10

　　[08:03.89]are based on

　　[08:04.41]what you have just heard.

　　[08:06.78]6. In the example

　　[08:09.36]of the letter of complaint,

　　[08:11.10]how much does the writer

　　[08:12.93]want to be refunded?

　　[08:24.32]7. What does Lida think

　　[08:27.42]of the example

　　[08:28.61]of the letter of complaint?

　　[08:40.26]8. What is considered unnecessary

　　[08:43.79]in a letter of complaint?

　　[08:55.54]9. What is

　　[08:57.25]the most important step

　　[08:59.11]in teaching

　　[08:59.61]how to write letters

　　[09:00.89]of complaint?

　　[09:12.12]10. What kind of books

　　[09:14.84]does Lida write?

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